Refund policy

Damaged goods

 

If the product you received is significantly damaged, BrightCandlesCo will replace it for you at no cost, including shipping within Australia. However, if the candle has already been used or burned, no refund or replacement will be provided. Please keep in mind that since our candles are made of soy wax, minor imperfections may occur. We strive to provide the best possible product quality and customer service to our customers.

 

If you receive significantly damaged goods, please email us at contact@brightcandlesco.com.au within 2 days of receiving the goods and provide a copy of your purchase, a description of the issue along with a picture of the damaged goods, and your full name, address, email, and contact phone number.

BrightCandlesCo may arrange for the goods to be returned at no expense to you, and if it is determined that the goods are damaged, a full replacement will be arranged within a reasonable time frame.

 

Candle Care

 

Please make sure to read and follow our Candle Care instructions carefully, as BrightCandlesCo is not responsible for any damage caused by misuse or neglect during the use of our candles. If you did not follow the Candle Care instructions and your candle is damaged, unfortunately, you will not be eligible for a refund or replacement.

 

Change of Mind and Cancellation

 

We do not offer refunds due to a change of mind, as our candles are made to order following receipt of payment. However, if you made a mistake in your order, please contact us immediately via email at contact@brightcandlesco.com.au, and we will do our best to assist you.

 

Refunds

 

We want you to be completely satisfied with your purchase. All refund requests will be reviewed on an individual basis and processed as quickly as possible. At BrightCandlesCo, we prefer to provide replacement products to satisfy your original order. If you prefer a refund, we will provide it to you, less the original postage/shipping costs for damaged products received.